We are committed to providing our customers with high-quality products and services. If you are not satisfied with your purchase, you may request a return or refund in accordance with the following policy.
1. Return Policy
1.1 Return Conditions:
Products must be in their original packaging, unused, and undamaged.
Return requests must be submitted within specific timeframe, e.g., 7 of purchase and accompanied by a valid proof of purchase (receipt or invoice).
Customized or opened products cannot be returned unless they have quality issues.
1.2 Return Process:
Contact our customer service team at 011-5585 4916or [Your Email Address] to submit a return request.
Once your request is approved, you will be guided on how to return the product to the specified address.
Return shipping costs are borne by the customer unless the return is due to product defects or errors in shipping.
1.3 Returns Not Accepted:
Products damaged due to improper use or installation contrary to instructions.
Returns for products that do not meet the conditions due to customer error or change of mind.
2. Refund Policy
2.1 Refund Process:
Once we receive the returned product and confirm it meets the return conditions, we will process your refund within specific timeframe, e.g., 7 business days.
Refunds will be issued via the original payment method.
2.2 Exclusions:
Original shipping costs and return shipping costs are non-refundable unless the return is due to product quality issues or errors in shipping.
2.3 Delayed or Missing Refunds:
If you have not received your refund, please check with your bank or payment service provider for any delays.
For further assistance, contact our customer service team.
3. Product Quality Issues
If the product has quality issues (e.g., defects, damage, or incorrect shipment), please contact us within specific timeframe, e.g., 48 hours of receiving the product. We will provide a replacement or refund based on the situation.
